How can we help?
Our customer service is here to help you with any water, heating, or electricity-related issues. You can also manage your contracts, invoicing, and consumption in Oma Alva whenever you like.
In emergencies or service disruptions, please call our 24/7 fault service at 014 366 4040.
Looking for these?
Customer service
Open Mon-Fri 8-17
014 366 4010
We can help you with:
- Electricity, heating and water service contracts
- Change of address
- Billing related to electricity distribution, district heating and water services
- Inquiries about new electricity, heating and water connections
Fault service 24h
014 366 4040
Call our fault service if:
- Water is not running
- There is a power outage
- You suspect a district heating disruption
Before calling, please check whether there are any disruptions or maintenance work in your area:
62 %
of Oma Alva users use the service monthly.
The most common activities are viewing invoices and tracking consumption.