Alva is committed to ensuring the accessibility of its website in accordance with the Act on the Provision of Digital Services and the EU Accessibility Directive. This statement applies to the www.alva.fi website and to Alva’s online services, Monitori and Oma Alva.
This Accessibility Statement was prepared on 9 June 2026. The accessibility of the service has been assessed through a self-assessment.
Accessibility status of the digital service
Partially complies with the accessibility requirements.
Non-accessible content
4. The website is not yet fully compliant with the requirements.
Compliance with service-specific accessibility requirements and other information about the service
Service-specific requirements
The service does not fully comply with the service-specific accessibility requirements of the Act on Digital Services. Identified shortcomings include, among others, insufficient accessibility of some PDF forms, missing subtitles for videos, and missing text alternatives (alt text) for images. Work to address these shortcomings is ongoing.
General description of digital services
The digital service consists of Alva’s website and related digital content, such as customer instructions, forms, and videos. The service provides information for residential and business customers on topics such as energy, water, contracts, billing, and service disruptions. The goal is to provide customers with up-to-date information and enable smooth digital self-service.
Information on how the digital service works
The digital service operates through a web browser and does not require installation of separate software. The service can be used on various devices, such as computers, tablets, and smartphones. Users can browse content, search for service information, read customer instructions, view current notices, watch videos, and use forms. Some content is available as downloadable files, such as PDF documents.
Did you notice an accessibility issue in our digital service?
Please let us know, and we will do our best to correct the issue. You can report it to us:
- via our online form (in Finnish)
- by email at viestinta@alva.fi
- by contacting our Customer Service
Supervisory authority
If you encounter accessibility issues on the website, please first provide feedback to us, the website administrator. It may take up to 14 days to receive a response. If you are not satisfied with the response you receive, or if you do not receive a response within two weeks, you may submit a complaint to Traficom. Traficom’s website provides detailed information on how to file a complaint and how the matter will be handled.
Contact information of the supervisory authority
Finnish Transport and Communications Agency Traficom
Accessibility Supervision Unit
P.O. Box 320
FI-00059 TRAFICOM
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
Telephone (switchboard): +358 29 534 5000
We continuously work to improve accessibility
Accessibility assessment of our digital services
An accessibility assessment of our digital services has been carried out by Alva’s website partner.
We are committed to improving the accessibility of our digital services
Our organisation is committed to improving the accessibility of its digital services. This is a new website, and its accessibility will continue to be monitored and improved. Any necessary corrective actions will be planned and implemented as part of the normal development of the service.
We provide support for users who cannot access our digital services
Alva provides support for users who cannot access its digital services. Customers can contact Customer Service by phone or email. If necessary, services can also be provided through alternative channels. Contact details can be found in the Contact Information section of the website.
This website was published on
23 June 2026